At Lahari Traders, we value transparency and aim to maintain a clear understanding with our customers regarding order cancellations and refunds. Please review our policy below:

1. Order Cancellation Policy

• Before Processing/Dispatch:
  Customers may request a cancellation within 24 hours of placing the order or before dispatch, whichever comes first. Cancellations must be sent via email to [your email].

• After Dispatch:
  Once the goods are dispatched or shipped, orders cannot be cancelled. The buyer is liable to accept delivery and make payment as agreed.

• Custom Orders / Bulk Orders:
  Orders involving custom specifications or bulk quantities are non-cancellable once production or procurement has begun.

2. Refund Policy

• Eligibility for Refund:
  Refunds are only applicable under the following conditions:

  • Defective or damaged products reported within 3 days of delivery.

  • Wrong product delivered (not matching invoice).

  • Non-availability of stock post-payment (if applicable).

• Non-Refundable Situations:

  • Change of mind after order confirmation.

  • Delay in delivery due to logistics, customs, or external factors beyond our control.

  • Products used, opened, or damaged by the customer.

• Refund Process:

  • Eligible refunds will be processed within 7–10 business days after product return and inspection.

  • Refunds will be issued to the original payment method or bank account provided.

• Shipping Charges:
  Shipping and handling charges are non-refundable unless the return is due to our error.

3. Return Procedure

• Contact our support team at [your email or phone number] within the specified return period.

• Share order details, photos of the issue (if applicable), and reason for return.

• Returns must be sent in original packaging with all documentation included.

• The buyer is responsible for return shipping unless stated otherwise.